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Posts Tagged ‘irony’

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DO NOT book a visit at Balkissock Lodge if you want to leave the door open when you go to the toilet!!

 

Intrigued? Read on…

 

I’ve been asked only once why I don’t display my Visit Scotland rating but the answer intrigued the enquirer to a degree that I thought it worthy of a blog post

 

For those who are not aware, it would cost me £173.28 per year every year (2015 figure) to be part of the Quality Assurance Scheme:

Annual Fee (1 to 3 bedrooms)                        £122.00 + VAT

Additional fee per bedroom                           £11.20 + VAT

Source: http://www.visitscotland.org/pdf/QualityAssurance%202015Fees.pdf

 

To be part of the Scheme, you apply, pay your money and then an inspector visits, inspects, reveals their identity and awards you the grading.

Border Collie in the garden

 

With me so far? OK! This is where is gets interesting…

My business is B&B … BED and BREAKFAST … so you’d expect the majority of the grading criteria to be based upon the quality of the bed and breakfast … yes? OK, so the manner that you greet guests is important, and the information that you provide can make their stay more enjoyable and it’s nice to have a tidy driveway or garden but did you know that of the 42 criteria that a B&B is judged against, only TWO relate to the breakfast. That’s 27 lines of a 9 page document. There is more column space dedicated to the state of my gutters than to what I’m providing for breakfast!

Check it out for yourself: Visit Scotland Grading Criteria for B&Bs

 

How did the inspector rate Balkissock Lodge B&B based on a stay in my popular Arran Room:

IMG_9818

IMG_9492

IMG_9218

  • Cleanliness: 100% (5*)
  • Hospitality and Friendliness: 100% (5*)
  • Service and Efficiency: 100% (5*)
  • Exterior, Maintenance and Car Park: 60%
  • Bedrooms (Arran room): 62%
  • Bathroom (Arran room): 60%
  • All Public areas Quality and Maintenance: 72% (4*)
  • Dining Room: 60% (Inspector not sure it would hold four guests comfortably …. even though it does)
  • Breakfast Choice and Range: 80% (4*) and awarded a Visit Scotland “Taste our Best” Award

 

Not too shabby don’t you think?

The criteria are grouped into five sections and you have to have at least the same grading in all areas but because the Arran room and its ensuite score only 62% … Balkissock Lodge is only rated:

 

I know … Shock! Horror!

Interesting that guests staying in the Arran room this summer have left seven of the 10 5* reviews on Trip Advisor and four of these couples have commented that I’m not charging enough for the room!

“The [Arran] room was comfortable, spotless with all amenities.” TA review

“…the [Arran] room was spacious and comfortable…” TA review
So what were the inspector’s comments about what I could do to get a further 8 marks in that one section in order to get a 4* grading:

  • Put more pictures on the walls in the lounge and the corridors: there is a huge, expensive, signed print on one wall in the lounge plus two free-standing photos which apparently isn’t enough and I have no pictures (in frames) in the narrow corridor for safety reasons. There are a total of seven pictures in the two bedrooms.
  • Put a light inside the wardrobe because it’s dark in there: hands up everyone who has a light inside their wardrobe? Nope? Didn’t think so!
  • Put the coffee table and tray inside the large wardrobe because the door hits it when you open it: only if you open it over 110º, ie open it further that the other door which only opens to 90º before it hits the wall which apparently is OK though!
  • Buy matching furniture: the other bedroom was fine apparently until I pointed out that the furniture didn’t match in there so what was the difference? A bit of backtracking from the inspector at this point.
  • Provide more sockets as there weren’t enough sockets to plug the hairdryer in: there were three available but the computer, tablet and TV were plugged into them and I have NEVER in five years of B&Bing had anyone pull out the bed to use the socket behind it!!!
  • Change to motion activated lighting: apparently the 11W lamp that I leave on in the corridor all night (the bulb is still cold enough to touch in the morning by the way!) uses more energy than producing these battery operated expensive devices.
  • Put pebbles from the beach and a candle in the fireplace to brighten up the black hole
  • Get rid of the lounge facility (i.e. the sofas, bookcases etc) so that the breakfast room is larger and can comfortably seat four (despite the fact that it already does!)
  • Put a folding garden chair in the room as it takes up less space and there must be a chair in there to get four stars despite it being next door to the lounge!

Table set at Balkissock B&B

… and you’re going to love this one …

Change the door on the bathroom so that it slides into the wall cavity like the 5* new-build holiday cottages in the village so that you don’t have to close the bathroom door to get passed it to get to the toilet!

Oh and apparently there were too many towels and too many mirrors in the room!

Interestingly if you live in the town and only have one hanging basket, the same grading system is used to assess it as was used to assess my almost one acre of not weed-free garden and if you live in the town and have no parking at all then that doesn’t get marked (nor does it lose you marks) but because I have ample free parking it’s marked down because it’s not kept in a pristine condition!!

Also, I provide a huge selection of quality teas and coffee and the inspector even commented that it was the only place that they’d been offered their favourite Chai Tea. It’s all from Taylors of Harrogate, Clipper, Twinings or a similar quality renowned company but the examiner went to their car to bring me a sample of a tea that they thought I should be serving because it’s promoted as “Scottish Breakfast Tea”.  I checked the company’s website.  It’s imported and packaged in Scotland…nothing special!

Twinings, Clipper and Taylors of Harrogate Tea for B&B guests

So to sum up …

Basically, if you’re OK with too many mirrors and towels and a huge range of quality teas and coffees from the UK but not necessarily packaged in Scotland, it you don’t mind looking at facebook/twitter/Pinterest/Instagram and the website for your ‘fix’ of additional photos, aren’t bothered about neon lights in your wardrobe, can sensibly open a door without hitting a table, don’t mind if the bedside table and the table that the tea tray sit on don’t match, don’t mind unplugging one of your chargers when you want to dry your hair and normally close the bathroom door to when you go for a pee then Balkissock Lodge is perfect for you!!

Afternoon tea on the lawn

Alternatively, I could spend all day doing the gardening so that the garden, driveway and car park are pristine and not cook home baked biscuits for the guests and not make evening meals and home made preserves, and not bake any bread …..!

home baked wholemeal bread

To top it all, because I would not let VS add the 3* rating to their website as I believe that it would put people off visiting, they would not display my lovely “Taste our Best” Award … now that’s just spiteful!

Visit Scotland Taste our Best Award for the B&B, Ayrshire

I spoke to 24 accommodation providers, most in Scotland and some in England, and asked them about their respective grading systems. All but five had abandoned the rating systems because they felt that it did not properly reflect the needs of the modern visitor and they did not see that paying a yearly fee was a good investment for their business.  Of the five still with the grading systems, four didn’t like them but thought it brought additional business and only one was happy with their grading!

“A lot of us in England have left the star rating scheme and seem no ill effect but then visit England website never sent us any business so we weren’t relying on that” private conversation with someone who ran a 5* Gold B&B.

You’ll not be surprised to learn that I’ll not be renewing my grading next year … or ever!!

As an aside: I do also wonder about the business acumen of an inspector that refers to the money paid for the night’s B&B as “pure profit” just because it was paid in cash.  I’m guessing that I don’t need to pay for the water purity tests, the business insurance, advertising, maintenance, the food, electricity, laundry etc. etc. etc. out of this money then?

 

Visit Scotland have not yet responded to either my letter of complaint or to the comments that I added to their on-line questionnaire despite asking if I wanted someone to contact me so I’m unable to give you information from there as yet.

Bitter? Yes, actually I am a little. I know that overall Balkissock Lodge B&B scored 172/200 points which put it firmly in the 4* bracket and that there will be businesses out there that have been awarded a 4* grading with far fewer points which seems dreadfully unfair.

I know from guests comments, from online reviews and from kind comments on Trip Advisor that my guests value the warmth and hospitality and great food and I that no one has ever complained that the Arran room is too small.

Now, I do feel better getting that lot off my chest ;0)

Ayrshire B&B

Thank you for reading,

Copyright © 2016 by Cordelia

All rights reserved

Balkissock Lodge

 

Well if that hasn’t put you off …

Check availability and book direct with the owner here!!!

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Surrounded by nothing more than acres of farmland and forests and with 1200 sheep and a thousand head of cattle to call neighbours does have its drawbacks … honestly!

Not many granted, but with this comes the farm vehicles trundling, or more often these days, zipping along the single track road that leads to our door, day after day.  Huge, heavy things for the most part leaving the inevitable trail of dirt which we’re used to … who wants a clean sports car anyway?!  This, together with the usual wear and tear from cars, delivery vehicles and the like has, over a number of years, left the road in a very sorry state.

Potholes

There were times, at its worst (above), that I feared losing my MG in a pothole no matter how slowly and carefully I drove.  We spent all our time apologising to, it has to be said, very understandable guests for the state of the road.  The local authority promised us that we were on a list of roads needing attention but then lost their money in an Icelandic Bank!

Determined not to be cheated out of a desperately needed new surface his lordship got onto the case.  Following a deluge of phone calls and emails they finally agreed to come and survey the road and promptly told us that the road was in an acceptable state and the Roads Manager told us that there were roads in the county in a far worse state.

“I wouldn’t be shouting that from the rooftops if I were responsible for them; I’d be too ashamed!” he was told, “Besides, your team surveyed the wrong road, we saw them!”

No amount of arguing persuaded him of the truth.

Then, out of the blue a few weeks later his lordship received a full apology.  Having reviewed the data from his team, who had indeed driven up the wrong road, and following further investigation the road did indeed need resurfacing on a more urgent basis.

Result!

They came the following week and filled in the potholes – by laying tarmac on top of the mud filled holes which promptly washed away in the rain that afternoon!  Furious phone calls and emails began again.

“It’s just a temporary measure, I promise you that you’ll get your new road very soon” we were told.  “What a waste of money,” they were told!!

I’m glad we didn’t hold our breath … we did indeed get a new road – six months later and three weeks after the new Roads Manager was appointed!!

Copyright © 2011 by Cordelia

All rights reserved

I can always guarantee that there’ll definitely be pot holes in the road … somewhere!!

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Out of focus lonely earring

Today I’m sad ….

I was brushing my teeth last night when I glanced in the bathroom mirror and I noticed only one earring.

“How long have I been wearing one earring?” I enquired of my beloved.

“No idea, I hadn’t noticed” he replied.  Oh how the love fades 😉

How could you possibly be sad over an earring I hear you say.  You are thinking that, now be honest!

It’s not just any old earring … it’s one I’ve worn almost every day for the past 25 years … a pair of pretty Celtic knots that were bought in Stirling on a visit to an old school friend who went to University in that beautiful city.  I remember buying them like it were yesterday.  It’s been on holiday with me, on dates with me, on honeymoon with me, features in treasured photos of me with my wonderful children … and grandson … you get the picture!!

Me with my grandson aged 4 weeks

25 years? Yes, I hear you say [again? I must be cracking up!], it’s about time I bought a new pair.  I have more earrings; some beautiful ones costing 10 times the price that come out for special occasions … but you know … I feel naked without these ones.

I’ll have a good hunt around the house and scour the grounds at work and I just know that I’ll keep its forlorn partner pictured above for about another 6 years and eventually discard it precisely 3 days before it turns up in the sock drawer or an equally obscure place…!

Copyright © 2011 by Cordelia

All rights reserved

Check availability and book direct with the owner here

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I’ve been learning to teach for almost 20 years now … I say “learning” because every day brings new challenges and just when you think that you’ve conquered this whole teaching malarkey someone or something throws a spanner in the works and you’re back to the drawing board.

Now normally it’s the Government … but I’ll save that rant for another post!!

I’m currently teaching out of my comfort zone … having trained in Design Technology I’ve taught Product Design, Electronics and Engineering for 15 years but have been doing long-term supply, teaching Home Economics in my current school.  The children are quite surprised to learn that I have a welding certificate!!

This particular spanner was completely of my own doing … I thought that all eventualities had been covered: bowls, sieves, wooden spoons etc. lay in nice neat piles for collection by the pupils.  All the ingredients that I required for the demonstration were strategically placed on the centre table and the whiteboard displayed a carefully crafted recipe:

  • 50g margarine
  • 2 x 15ml spoon (tablespoon) of icing sugar
  • 50g plain (all purpose) flour
  • 1 x 15ml spoon custard powder

…complete with learning intentions and success criteria and a beautiful picture of what the end product was going to look like:

My Delicious Empire Biscuits

Things were going as well as could be expected … the children had creamed the fat and sugar and were waiting expectantly for me to impart a few words of wisdom.  Gathered around the centre table, they’re hanging onto every word and I picked up what I thought was the dish with the specified quantity of plain flour and sieved it into my mixture.  Picking up the other dish to add 1 x 15ml spoon of custard powder … I realised that I’d mixed the two up!!

To be fair, at this point I could have bluffed my way through … they didn’t know what was in the dishes!!  My old Head Teacher always used to say, “Cordelia, you’re too honest for your own good!” … I was never really too sure if it was a compliment or not … but I’ve always maintained that, “honesty’s the best policy” and if you expect it from children then you have to lead by example…!

“That’s what happens when you talk and work at the same time, but of course you’re not going to make that mistake because you’re not going to be chatting!!” I said emphatically as they giggled.  Then, taking heed of the poster on the wall:

Picture courtesy of the internet

…I completed rolling and cutting then put the biscuits into the oven (150 °C / Gas Mark 4 for 15 mins) and the pupils completed their recipes using the correct ingredients!!

You’re wondering what they tasted like now aren’t you? Delicious (if I do say so myself) … I also appear to have inadvertently discovered Millie’s Cookies secret recipe for gooey white chocolate cookies 🙂

Copyright © 2011 by Cordelia

All rights reserved

Balkissock Lodge

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